General Terms for Services and Consultations

Version dated 5 October 2026

These general terms (“Terms”) apply to services presented under the Robuste Fiduciaire brand on robuste.ch, including consultations, accounting, tax, VAT, payroll & HR, company formation and structuring, financial steering and other services agreed in writing.

1. Service provider and scope

The contractual service provider is the person or entity identified in the quotation, mandate confirmation, invoice or other written confirmation sent to the client. Robuste is based in Lausanne and primarily supports clients in French-speaking Switzerland, including Vaud, Geneva and Valais. Services are delivered remotely or, where useful and agreed in advance, at the client’s premises.

2. Initial enquiry and formation of contract

Submitting a form, email or contact request does not constitute acceptance of a mandate, a booking or a paid consultation. It is used to qualify the request.

A contract is formed when Robuste confirms in writing the service, scope and price or refers to an offer/mandate, and the client accepts those elements together with these Terms. For a paid consultation, the booking becomes final after the time slot is confirmed, the applicable terms are accepted and the requested payment is made.

3. Consultations

  • Reference rate: CHF 150 per hour.
  • Minimum charge: 30 minutes, i.e. CHF 75.
  • The minimum covers review of the request, preparation, the reserved time slot and the professional exchange, not only connection time.
  • The consultation is paid before the appointment unless otherwise agreed in writing.
  • If a recurring mandate is subsequently concluded, CHF 75 is deducted from the first invoice for that mandate.
  • Additional work outside the confirmed scope requires a new agreement.

4. Quotations, recurring mandates and fees

Recurring or extended services are defined in a quotation, proposal, mandate letter or written confirmation setting out the scope, fees and, where relevant, billing frequency. If there is a conflict, the specific terms accepted for the mandate prevail over these Terms.

5. Payment

Amounts and due dates are those stated in the offer, consultation confirmation, mandate or invoice. Any applicable taxes are specified in the relevant document. No unannounced cost is added to a confirmed consultation.

6. Cancellation and rescheduling

If the client cannot attend, Robuste should be informed as early as possible. These Terms do not impose a separate automatic cancellation penalty. Any specific rule concerning late cancellation or non-attendance must be communicated and accepted before payment. If Robuste cancels a confirmed appointment, a new slot is offered or the amount received for that consultation is refunded.

7. Client obligations

  • provide accurate and complete information in sufficient time;
  • provide the required documents within agreed deadlines;
  • inform Robuste of deadlines, ongoing proceedings and facts that may affect the file;
  • review documents or assumptions submitted for approval where required.

8. Authorities and third-party decisions

Robuste performs the agreed services diligently on the basis of the information available. Deadlines and decisions of authorities, banks, insurers, social-security bodies, registers, tax administrations and other third parties are outside Robuste’s control. No consultation or support service guarantees a particular tax, administrative, banking or commercial outcome.

9. On-site meetings and travel costs

Services are primarily organised online. An appointment at the client’s premises in French-speaking Switzerland may be agreed where useful. Travel time or expenses are charged only if announced and accepted in advance.

10. Confidentiality and data protection

Information received in connection with an enquiry or mandate is treated confidentially, subject to legal obligations and authorisations required to perform the service. Personal data processing is also governed by the site’s Privacy Policy.

11. Liability

Each party’s liability is governed by Swiss law. Robuste is responsible for services actually agreed and performed. Nothing in these Terms excludes liability that cannot legally be excluded, including intentional misconduct or gross negligence. Robuste is not responsible for consequences arising from incomplete, incorrect or late information supplied by the client, or from decisions by third parties outside its control.

12. Applicable law

Swiss law applies. Mandatory statutory jurisdiction rules, including consumer-protection rules where applicable, remain reserved. Where no mandatory forum applies, the parties first seek an amicable solution before proceedings are initiated.

13. Applicable version

The applicable version is the version made available to the client when the service or mandate is accepted. Later website changes do not retroactively amend terms already accepted.

Contact: info@robuste.ch